SHIPPING & RETURNS POLICY

The Journey of Purity

Every Sattva Pure order is handled with the same intentionality that goes into our formulations. To ensure the structural integrity of our botanical extracts and the freshness of our cold-processed bars, we utilize a temperature-aware, digital-first fulfillment workflow.

Shipping Timelines & Tracking

Dispatch: Orders are typically processed and dispatched within 24–48 hours from our facility.
Transit: For the Delhi NCR region (Noida, Greater Noida), delivery usually occurs within 2–3 business days. For the rest of India, please allow 5–7 business days.
Real-Time Monitoring: Once your order is shipped, you will receive a unique tracking ID via SMS and Email. This allows you to monitor your package as it moves through our verified courier network.

Shipping Fees

Standard Shipping: A nominal shipping fee is applied to orders below a certain threshold to ensure secure, high-quality packaging.
Complimentary Delivery: We offer free shipping on all orders above [Insert Amount, e.g., ₹999].
Niche Packaging: Your products are shipped in eco-conscious, high-contrast packaging designed to protect the "Sattva" glass and metal containers from environmental stressors during transit.

The Sattva Return Standard

Due to the handcrafted nature of our products and strict Ayurvedic hygiene protocols, we operate under a limited return framework:

Hygiene Barrier: We cannot accept returns or exchanges on products once the safety seal has been broken or the outer packaging has been opened.
Eligible Returns: Returns are only accepted if you receive an incorrect SKU or if the product arrives with a verifiable manufacturing defect.

Damages & Discrepancies

Our "Digital-First" packaging is designed for resilience, but we understand that transit can be unpredictable.
Report Window: Any damage (e.g., leaks, broken glass) must be reported to our support team within 48 hours of delivery.
Evidence: Please provide a high-resolution photograph of the damaged item and the shipping box to [Support Email].
Resolution: Upon verification, we will initiate a priority replacement at no additional cost to you.

Lost or Undelivered Packages

If your tracking status shows "Delivered" but you have not received your package, please notify us within 24 hours. We will coordinate with our logistics partners to conduct a technical audit of the delivery coordinates. Sattva Pure is not responsible for misdelivery resulting from incorrect address details provided at checkout.