REFUND & CANCELLATION POLICY

The "Sattva" Quality Assurance

Every Sattva Pure product is a result of meticulous Ayurvedic formulation and scientific validation. We take immense pride in the purity of our small-batch production. If your experience does not align with the "Sattva Standard" due to a structural defect or shipping error, we are committed to making it right.

Order Cancellation Protocol

We operate with a high-efficiency digital workflow to ensure your products reach you as fresh as possible.

Window for Change: You may cancel your order within 6 hours of placement for a full refund.
Fulfillment Cut-off: Once an order has entered the "Fulfillment" stage or a shipping label has been generated, we are unable to cancel the shipment. At this stage, the order is considered final and will proceed to delivery.

Eligibility for Returns & Exchanges

Due to the artisanal and personal nature of our skincare and wellness products, and to maintain the highest hygiene standards:

Opened Products: We cannot accept returns or offer refunds on products that have been opened, used, or had their security seals tampered with.
Damaged or Incorrect Items: If you receive a damaged SKU or an item different from your order, please notify us at [Support Email] within 48 hours of delivery. To expedite the process, please include high-resolution photos of the external packaging and the product itself.

The Refund Process

Once a refund is approved by our quality control team (following an inspection of the returned, unopened item if applicable):

Method: The refund will be credited back to your original payment method (Credit Card, Debit Card, or Net Banking).
Timeline: Please allow 7–10 business days for the transaction to reflect in your account, depending on your financial institution’s processing times.

Non-Refundable Scenarios

To ensure the sustainability of our niche brand, we do not offer refunds in the following instances:

Sensitivities: Refunds are not provided for personal skin sensitivities or a dislike of a natural aroma/texture, as these are inherent to botanical formulations. We encourage the use of our detailed ingredient hierarchy and "The Ritual" guides before purchase.
Incorrect Address: We are not responsible for failed deliveries due to incorrect or incomplete shipping details provided at checkout.
Storage Issues: As noted in our Terms, we cannot offer refunds for products that have degraded due to improper storage (e.g., exposure to direct sunlight or extreme heat).

Connect with Our Support Team

If you have questions regarding a specific transaction or feel your situation requires a unique review, please reach out to us. We value your trust and aim to resolve every concern with the same balance and calm that defines our brand.